More people than ever are dissatisfied with the products and services they buy, according to a new report from Arizona State University's W.P. Carey School of Business. And when there is a problem, we're less happy with the customer service we receive.
The number of households experiencing "customer rage" ��they were very or extremely upset about the company response when they complained ��jumped to 68% from 60% in the last survey, in 2011.
More of us are expressing that rage by yelling and cursing at customer-service representatives than two years ago. Yelling rose to 36% from 25% of the time, while cursing jumped to 13% from 7%.
CELL PHONES: Which company has best service?
Top 5 Airline Stocks For 2015: Guggenheim Shipping ETF (SEA)
Guggenheim Shipping ETF (the Fund) seeks investment results that correspond generally to the performance of Delta Global Shipping Index (the Index). The Index is designed to measure the performance of companies listed on global developed market exchanges and consists of companies within the maritime shipping industry. The index provider, Delta Global Indices, LLC, defines the shipping industry to include companies within the business segments of the maritime shipping industry, such as companies deriving revenue from the seaborne transport of dry bulk goods and the leasing and/or operating of tanker ships, container ships, specialty chemical ships and ships that transport liquid natural gas (LNG) or dry bulk goods. The Fund will invest at least 90% of its total assets in common stock, American depositary receipts (ADRs), global depositary receipts (GDRs) and master limited partnerships (MLPs). The Fund's investment adviser is Guggenheim Funds Investment Advisors, LLC. Advisors' Opinion:- [By MONEYMORNING.COM]
And to be sure, many ETFs have clever names, such as the Pimco ETF Trust (NYSE Arca: BOND), the Market Vectors Agribusiness ETF (NYSE Arca: MOO), the Guggenheim Shipping ETF (NYSE Arca: SEA), the ProShares Ultra Australian Dollar ETF (NYSE Arca: GDAY), and the Teucrium Corn Fund (NYSE Arca: CORN).
Top Electric Utility Stocks To Own For 2014: Ophthotech Corp (OPHT)
Ophthotech Corporation, incorporated on January 05, 2007, is a biopharmaceutical company specializing in the development of therapeutics to treat diseases of the eye. The Company�� advanced product candidate is Fovista, which the Company is developing for use in combination with anti-VEGF drugs that represent the current standard of care for the treatment of wet age-related macular degeneration (wet AMD). Wet AMD is a serious disease of the central portion of the retina, known as the macula, which is responsible for detailed central vision and color perception. It is characterized by abnormal new blood vessel formation and growth, referred to as neovascularization, which results in blood vessel leakage, retinal distortion and scar formation. If untreated, the progressive retinal damage results in rapid, irreversible and severe vision loss. Wet AMD is the cause of blindness in patients over the age of 55 in the United States and the European Union.
The anti-VEGF market for the treatment of wet AMD consists predominantly of two drugs that are approved for marketing and primarily prescribed for the treatment of wet AMD, Lucentis and Eylea, and off-label use of the cancer therapy Avastin. The use of anti-VEGF drugs has significantly improved visual outcomes for patients with wet AMD who have been treated with these drugs as compared to untreated patients.
Advisors' Opinion:- [By Jake L'Ecuyer]
Shares of Ophthotech (NASDAQ: OPHT) got a boost, shooting up 25.78 percent to $39.54 after the company reported that it has entered into an ex-US licensing and commercialization deal with Novartis Pharmaceuticals.
- [By John Udovich]
If you have not been watching the biotech sector lately, you should start paying attention as the sector along with small cap biotech stocks like Cell Therapeutics Inc (NASDAQ: CTIC), BIND Therapeutics Inc (NASDAQ: BIND) and TNI BioTech (OTCMKTS: TNIB) continue to produce a steady stream of good news for investors thanks to positive industry trends. Moreover, Ophthotech Corp (NASDAQ: OPHT), Foundation Medicine Inc (NASDAQ: FMI), Evoke Pharma and Fate Therapeutics Inc (NASDAQ: FATE) are this week's biotech IPOs that will no doubt be watched closely by Wall Street and industry observers in general. With that in mind, consider the following biotech news or recent articles about the industry and the small cap players in it:
Top Electric Utility Stocks To Own For 2014: Fresenius Medical Care Corporation (FMS)
Fresenius Medical Care AG & Co. KGaA, a dialysis company, provides products and services for patients with chronic kidney diseases. As of May 12, 2011, it provided dialysis care services to 216,942 patients through its network of 2,769 dialysis clinics primarily in North America, Europe, Latin America, the Asia-Pacific, and Africa. The company also develops and manufactures various dialysis products, including hemodialysis machines, dialyzers, hemofilters, dialysis fluid filters, tubing systems, fistula needles, dialysis related equipment, acute hemodialysis machines, plasma filters, acute tubing systems and cassettes, catheters, and related disposable products for chronic hemodialysis, acute therapy, home therapy, and therapeutic apheresis, as well as dialysis drugs. In addition, it provides laboratory services. Fresenius Medical sells its products through distributors. The company was founded in 1996 and is headquartered in Bad Homburg, Germany.
Advisors' Opinion:- [By John Udovich]
Small cap dialysis stock Rockwell Medical Inc (NASDAQ: RMTI) looks set to decline when the market opens after Brean Capital initiated coverage with a sell rating and a price target of $4.00, meaning it might be time to take a closer look at what is going on with the stock along with�the performance of large cap dialysis stocks DaVita Healthcare Partners (NYSE: DVA)�and Fresenius Medical Care (NYSE: FMS) along with small cap dialysis stocks NxStage Medical, Inc (NASDAQ: NXTM).�
- [By Louie Grint]
Still unaffected
First, Fresenius Medical Care (NYSE: FMS ) is the No. 1 global provider of dialysis equipment. It enjoys leading market share of almost 33% in its home country.
Top Electric Utility Stocks To Own For 2014: KongZhong Corporation(KONG)
KongZhong Corporation, together with its subsidiaries, provides wireless interactive entertainment, media, and community services to mobile phone users in the People's Republic of China. It also involves in the development, distribution, and marketing of consumer wireless value-added services, including wireless application protocol, multimedia messaging services, short messaging services, interactive voice response services, and color ring back tones. In addition, it offers interactive entertainment services, such as mobile games, pictures, karaoke, electronic books, mobile phone personalization features, entertainment news, chat, and message boards; and through Kong.net offer news, community services, games, and other interactive media and entertainment services; and sells advertising space in the form of text-link, banner, and button advertisements. Further, the company develops and publishes mobile games, including downloadable mobile games and online mobile games cons isting of action, role-playing, and leisure games. As of December 31, 2009, it had a library of approximately 300 internally developed mobile games. Additionally, it develops online games; and provides consulting and technology services, as well as media and net book services. The company was formerly known as Communication Over The Air Inc. and changed its name to KongZhong Corporation in March 2004. KongZhong Corporation was founded in 2002 and is headquartered in Beijing, the People?s Republic of China
Advisors' Opinion:- [By Jake L'Ecuyer]
Top losers in the sector included China Unicom (Hong Kong) (NYSE: CHU), off 4.5 percent, and Kongzhong (NASDAQ: KONG), down 4.7 percent.
Top Headline
The Boeing Company (NYSE: BA) reported better-than-expected first-quarter profit. Boeing's quarterly profit declined to $965 million, or $1.28 per share, from a year-ago profit of $1.11 billion, or $1.44 per share. Its adjusted earnings surged to $1.76 per share compared to $1.73 per share. Its revenue climbed to $20.47 billion versus $18.89 billion. However, analysts were projecting earnings of $1.57 per share on revenue of $20.24 billion. For the full year, Boeing expects adjusted earnings of $7.15 to $7.35 per share. - [By Roberto Pedone]
One under-$10 wireless services player that looks poised for a big spike higher is KongZhong (KONG), which is a provider of WVAS and mobile games to mobile phone users and a wireless media company providing news, content, community and mobile advertising services through its wireless Internet sites in the PRC. This stock is off to a hot start in 2013, with shares up sharply by 53%.
If you take a look at the chart for KongZhong, you'll notice that this stock has been downtrending badly for the last two months, with shares plunging lower from its high of $14.92 to its recent low of $7.78 a share. During that downtrend, shares of KONG have been consistently making lower highs and lower lows, which is bearish technical price action. That move has now pushed shares of KONG into oversold territory, since its current relative strength index reading is 30.21. Shares of KONG are now starting to spike higher off its recent low of $7.78 a share and off its 200-day moving average of $7.95 a share. This spike could be signaling that the downside volatility for KONG is over in the short-term and the stock is ready to trend higher.
Traders should now look for long-biased trades in KONG if it manages to break out above some near-term overhead resistance at $8.50 a share with high volume. Look for a sustained move or close above that level with volume that hits near or above its three-month average action of 519,857 shares. If that breakout triggers soon, then KONG will set up to re-test or possibly take out its next major overhead resistance levels at $10 to its 50-day moving average at $11.33 a share.
Traders can look to buy KONG off any weakness to anticipate that breakout and simply use a stop that sits right below some key near-term support at $7.78 a share. One can also buy KONG off strength once it takes out $8.50 a share with volume and then simply use a stop that sits a comfortable percentage from your entry point.
Top Electric Utility Stocks To Own For 2014: PacWest Bancorp(PACW)
PacWest Bancorp operates as the bank holding company for Pacific Western Bank that provides commercial banking products and services to small to medium size businesses, the owners and employees of those businesses, and households primarily in Southern California. It accepts time, money market, and demand deposits; originates loans, including commercial, real estate construction, SBA guaranteed, and consumer loans; and provides other business-oriented products. The company also provides asset-based lending and factoring of accounts receivable to small businesses located in Arizona, California, and the Pacific Northwest. In addition, it offers international banking, multi-state deposit, and investment services; telephone and online banking services; and foreign exchange services, as well as issues automated teller machine and debit cards. Further, the company, through its subsidiary, BFI Business Finance, and its division First Community Financial, provides working capital f inancing to growing companies primarily located in the states of Arizona, California, and Texas. As of July 18, 2011, it operated through 77 full-service community banking branches in Los Angeles, Orange, Riverside, San Bernardino, Santa Barbara, San Diego, San Francisco, San Luis Obispo, San Mateo, and Ventura Counties in California; and Maricopa County in Arizona. The company was formerly known as First Community Bancorp and changed its name to PacWest Bancorp in April 2008. PacWest Bancorp was founded in 1999 and is based in Los Angeles, California.
Advisors' Opinion:- [By Brian Pacampara]
What: Shares of CapitalSource (NYSE: CSE ) soared 20% today after bank holding company PacWest Bancorp (NASDAQ: PACW ) agreed to acquire the financial services specialist in a deal valued at about $2.3 billion.
Top Electric Utility Stocks To Own For 2014: Oiltanking Partners LP (OILT)
Oiltanking Partners, L.P. (OTLT) is engaged in the terminaling, storage and transportation of crude oil, refined petroleum products and liquefied petroleum gas. Through its wholly owned subsidiaries, Oiltanking Houston, L.P. (OTH) and Oiltanking Beaumont Partners, L.P. (OTB), the Company owns and operates storage and terminaling assets located along the Gulf Coast of the United States on the Houston, Texas Ship Channel and in Beaumont, Texas. Its Houston and Beaumont terminals provides deep-water access and interconnectivity to refineries, chemical and petrochemical companies, carrier and pipelines and production facilities and have international distribution capabilities. Its facilities are directly connected to 18 refineries, storage facilities and production facilities along the Gulf Coast area through pipelines and common carrier pipelines, to end markets along the Gulf Coast and to the Cushing, Oklahoma storage interchange.
Houston Terminal
The Company operates third-party crude oil and refined petroleum products terminals on the Houston Ship Channel. Its facility has an aggregate active storage capacity of approximately 11.7 million barrels and provides integrated terminaling services to a variety of customers, including integrated oil companies, marketers, distributors and chemical companies. The principal products handled at its Houston terminal complex are crude oil, the inputs for chemical production (such as naphtha and condensate), which are referred to as chemical feedstocks, liquefied petroleum gas and clean petroleum products, such as gasoline and distillates, with crude oil accounting for approximately 64% of its active storage capacity.
The Company�� storage and distribution network is integrated with the Houston petrochemical and refining complex. The facility handles products through a number of transportation modes, primarily through pipelines interconnected to local refineries and production facilities, including Houston Refining�� refine! ry in Pasadena, Texas, PRSI�� refinery in Pasadena, Texas, ExxonMobil�� refinery in Baytown, Texas, which is a refinery in the United States. Its Houston terminal also handles products through third-party crude oil, refined petroleum products and liquified petroleum gas tankers and barges arriving at its deep-water docks. Its waterfront capabilities consists of six deep-water ship docks, allowing for the dockage of vessels with up to 130,000 deadweight tons (dwt), of cargo and vessel capacity, and two barge docks, allowing for barges with up to 20,000 dwt of cargo and barge capacity. Its deep-water ship docks can accommodate vessels with up to a 45 foot draft, including Suezmax tankers, which can navigate the Houston Ship Channel. During the year ended December 31, 2011 (during 2011), the Company generated 22% of its Houston terminal revenues from throughput fees charged to non-storage customers.
The Company�� real property at its Houston terminal consists of approximately 327 acres, including 63 acres of nearby parcels that could be connected to its Houston terminal through existing owned rights-of-way. The Company owns approximately 24 acres at the Crossroads Interchange approximately six miles from its Houston terminal.
Beaumont Terminal
The Company�� Beaumont terminal serves as a regional strategic and trading hub for vacuum gas oil and clean petroleum products for refineries located in the upper Gulf Coast region. Its facility has an aggregate active storage capacity of approximately 5.6 million barrels and provides integrated terminaling services to a variety of customers, including integrated oil companies, distributors, marketers and chemical and petrochemical companies. The principal products handled at its Beaumont terminal complex are refined petroleum products, which accounted for approximately 99% of its active storage capacity as of December 31, 2011.
The Company�� storage and distribution network is integrated with the Beaumon! t/Port Ar! thur petrochemical and refining complex, and provides its customers with the additional services of mixing, blending, heating and marine vapor recovery. Its Beaumont facility handles products through a number of transportation modes, primarily through third-party pipelines interconnected to local refineries and production facilities, through its own pipeline system to Huntsman�� chemical production facility in Port Neches, and through third-party crude and refined products tankers and barges arriving at its deep-water docks. Its waterfront capabilities consist of two deep-water ship docks, allowing for the dockage of vessels with up to 130,000 dwt of cargo and vessel capacity and drafts of up to 40 feet, and two barge docks, allowing for barges with up to 20,000 dwt of cargo and barge capacity and drafts of up to 12 feet.
Operations
The Company provides integrated terminaling, storage, pipeline and related services for third-party companies engaged in the production, distribution and marketing of crude oil, refined petroleum products and liquefied petroleum gas. The Company generates its revenues through the provision of fee-based services to its customers. During 2011, it generated approximately 75% of its revenues from fixed monthly fees for storage services, which its customers pay to reserve storage space in its tanks and to compensate the Company for receiving an agreed upon average periodic amount of product volume, or throughput, on their behalf.
Advisors' Opinion:- [By Richard Stavros]
The good news is that midstream MLPs are already part of the crude-by-rail story and will likely be part of the growing gas-by-rail story. Indeed, there are numerous names in the MLP space with at least some exposure to the crude-by-rail trend, including�Enterprise Products Partners LP�(NYSE: EPD), Kinder Morgan Energy Partners LP�(NYSE: KMP),�Genesis Energy LP�(NYSE: GEL), and�Oiltanking Partners LP�(NYSE: OILT),�among others. Barclays estimates that MLPs have already invested $2 billion in railroad terminals, including acquisitions.
- [By Jake L'Ecuyer]
Equities Trading DOWN
Shares of Oiltanking Partners LP (NYSE: OILT) were down 7.23 percent to $59.79 after the company priced an offering of 2.6 million common units. - [By Aimee Duffy]
2. Oiltanking Partners (NYSE: OILT )
The Houston ship channel is the Mecca of marine transportation services for the oil industry, and Oiltanking Partners has one of the largest third-party terminals there. It's got six deepwater docks and a storage capacity of 12.1 million barrels.
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